Information Systems Technician Associate

This is a county wide utilized classification. This Eligibility List may be used to fill any current and/or future vacancies in any Butte County department. The current vacancy is in the Behavioral Health Department.

A training and experience evaluation may be utilized to determine an applicant’s ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant’s education, training and experience may be evaluated using a pre-determined formula.

Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the “Work Experience” section of this application. “See Resume” is not an acceptable response for any supplemental question.

Under close supervision, provides technical support functions for computer system users; troubleshoots problems and provides basic system maintenance functions. Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics.

The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

Provides technical support and assistance to staff in County Departments; analyzes problems and implements solutions according to county procedures. Provides regular systems maintenance including virus scans, disk defragmentation, and disk scans for surface integrity; determines that computer equipment is in proper operating condition, and reports malfunctions to the Supervisor.

Performs computer trouble-shooting to diagnose system problems; analyzes personal computer and peripherals’ functionality; identifies, locates, resolves and repairs problems. Maintains and updates computer systems; installs software upgrades, enhancements and revised functions; documents work performed. Relocates information systems hardware as directed; provides referral to supervisor when problems occur which are beyond the skills of the technician; and tracks the problem until it has been resolved.

Maintains local user accounts and system security for e-mail and file shares. Maintains an accurate report of equipment and software malfunctions; keeps the computer equipment clean and performs other preventive maintenance functions. Configures, installs and upgrades user hardware.

Monitors and resolves basic network stability and connectivity problems. Organizes and maintains a complete inventory of tools and equipment required by the department. Complies with all County equipment and safety policies and procedures, and Occupational Health and Safety Administration (OSHA) rules and regulations. Performs other related duties as assigned.

Minimum Qualifications High school diploma or GED certificate.

One (1) year of computer systems experience.An A+ certification or higher, or an Associate’s degree in Computer Science or a related field from an accredited college or university may be substituted for the required experience. Valid State of California driver’s license may be required.

Environmental Factors and Conditions/Physical Requirements: Work is performed in an office environment, as well as warehouses, mechanical rooms, rooftops, construction sites and similar facilities. Requires vision to monitor and use computer equipment in the course of work; the ability to stand, walk, lift and crawl; ability to communicate face-to-face and with telephone; on-call work required.

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