Information Technology Analyst

Welcome to the Department of Motor Vehicles. How may we help you today? The State of Connecticut Department of Motor Vehicles (DMV) mission is to promote public safety and regulate drivers, their motor vehicles and certain vehicle-related businesses, through the delivery of exceptional customer service to internal and external customers. The CT DMV is searching for employees who are empowered to make a difference and to provide exceptional service to our customers.

The DMV is currently accepting applications for an Information Technology Analyst 1 position. This position is located within the Information Technology Division at the Wethersfield office at 60 State Street. The individual selected will be accountable for independently performing a full range of tasks in computer operations functions such as input and/or output control, tape and print management or computer operations. The duties listed here are not inclusive of all job duties and responsibilities for this role.

All applicants must include a resume within the “Resume Tab” of their application with their submission. Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system. This position has a work schedule of Monday through Friday, full-time, 40 hours. Should you have questions pertaining to this recruitment, This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.

In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. Interviews will be limited to candidates whose experience most closely meet the preferred requirements of the position.

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account. In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

Service/Help Support: Responds to calls, email and personnel requests for technical support; tracks status of all problems and monitors open problems; resolves simple to moderate problems by providing support on hardware and software products; resolves simple to moderate technical calls from customers; acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; monitors personal computer (PC) performance; performs related duties as required.

Desktop Services: Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.

Network Services: Provides first level support for network connectivity, or related network issues for user community; assists with diagnoses and resolution of simple network problems; assists with the configuration of network components; resets and reinitializes devices when appropriate; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required.

Software Development: Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; customizes software applications to meet user requirements; assists systems and application developers in analysis, design and development of information systems; prepares test data; performs system tests; debugs/corrects errors; diagnoses problems with operating systems specific to incompatibility with other applications.

Acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; maintains and enhances existing programs; installs system upgrades and patches in support of application software; documents system changes and problem resolutions; participates in project planning sessions with team members to analyze requirements; uses programmer productivity tools; performs related duties as required.

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