Specialist is responsible for performing technical assistance to the Resort and Convention Center’s information technology systems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Installs selected software, maintaining proper security levels and access rights. Ensures the quality of systems operations in all areas of the company, by communicating with all levels of systems users and offering direction and assistance as needed. Facilitates the flow of information throughout the IT Department, by attending regularly scheduled department meetings and participating in daily stand-up meetings.
Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.Conduct an inventory of all systems on property, and maintain accurate records by updating information as needed. Maintain a working knowledge of all appropriate software and network applications. Maintain a consistent and regular attendance record.
Adheres to standard Change Management & Technical Documentation practices Managing an IT Helpdesk and ticketing system Providing users with Remote assistance Must possess excellent oral and written communication and listening skills. Must be able to read, analyze, and interpret documents, such as technical journals, financial reports and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information in one-on-one and small group situations. Excellent organizational, problem solving and time management skills required. General knowledge of the practices and procedures of a convention center, hotel conference services, waterpark, theme park environment helpful.
Need to be a team player, willing to help anyone in the immediate area on a minute’s notice. Understands high-priority scenarios and acts accordingly Must be detail oriented, a self-motivator, and able to work independently. Must exhibit highest levels of confidentiality. Must be able to convey information and ideas clearly and to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Must be able to evaluate and select among alternative courses of action quickly and accurately and work well in stressful, high-pressure situations. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be effective in dealing with problems involving several concrete variables in standardized situations.
Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, Guests and Vendors. Ability to respond to common inquiries or complaints from system users in a professional and friendly manner. Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Experience with server and workstation operating systems including Windows 2008 to Current Experience with virtualized computing environments including VMWare Experience and familiarity with Cisco networking and Cisco wireless environments Experience with Windows Active Directory, DHCP, DNS, and IIS environments Working knowledge of Citrix Environment Experience with Backup & Disaster Recovery solutions.
Experience with Audio & Video systems Experience with data cabling including Cat5, Cat5e, Cat6, and Cat6a network terminations Experience with email and messaging systems like Novell Groupwise Experience with mobile applications (examples; iOS, Android) Work Environment The noise level in the work environment is usually moderate.
Must be able to occasionally work in outdoor weather conditions. The Associate is required to constantly stand, walk, climb, balance, stoop, kneel and crouch. The Associate is constantly required reach and grasp. The Associate must frequently exert up to 100 pounds of force infrequently, and/or 50 pounds of force occasionally, and/or 25 pounds frequently to lift, carry, push, pull, or otherwise move objects.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to move frequently throughout the large facilities is required.
Position Type and Expected Hours of Work This is a non exempt level position, with various work hours and days, based on business needs. This position often requires evening, weekend and holiday work.
Preferred Education and Experience Bachelor’s degree in Computer Science preferred, Management Information Systems or Business Administration from a four-year college or university; or four to six years related experience and/or training; or an equivalent combination of education and experience.