Information Technology Technician

This position is Open and Promotional, meaning that all are welcome to apply and current employees in permanent positions are eligible to receive seniority credit and promotional placement. There is currently one vacancy in the Information Technology Department (8 hours per day, 5 days per week, 12 months per year).

This position is mainly responsible for the first level support at assigned sites, as well as Help Desk call center duties. Please apply online at www.governmentjobs.com/careers/nmusd. Under the direction of the Assistant Director, Information Technology, provide technical support in the installation, operation, maintenance and repair of computer equipment, peripherals and software at an assigned school site.

District facility or computer laboratory; instruct and assist District personnel in the operation of computers, peripherals, software and related equipment; troubleshoot user problems using help desk practices and procedures and various communication methods.

Any combination equivalent to: graduation from high school supplemented by college-level course work in information technology and two years experience in the installation, operation, maintenance and repair of computer systems, peripherals and related equipment.

Supplemental – Qualifying Written Examination – 50% Qualifications Appraisal Interview – 50% The supplemental questions to the application will be reviewed and rated for certification. These questions are required at the time of application and are qualifying. An eligibility list will be established for successful candidates which will be used to fill open positions during the life of the list.

Given the current COVID-19-related closures of our offices and schools, examinations and interviewing will likely be done virtually using different online/internet platforms that require video recording or conferencing capabilities, as well as access to basic Microsoft Office Suite Software.

The written examination which is tentatively scheduled for the week of August 24th. All who are successful with the written test will be invited to the oral exam which is tentatively scheduled for the week of August 31st. You will be notified via email, as indicated on your application, regarding your ability to participate in the examination phase of this recruitment.

Applications will be reviewed for minimum requirements. However, Newport-Mesa Unified School District reserves the right to hold a competitive screening based on the number of applications and the needs of the District. If you elect to have Newport-Mesa Unified School District (hereafter, ‘District’) contact you via email regarding your application and the hiring process, please be aware that the District is not responsible for any contacts you may have blocked on your email service.

Unclaimed emails to applicants are not the responsibility of the District. In an effort to allow our emails through your personal spam filter, Respond to help desk inquiries; assign work order tickets to site technicians utilizing assigned software; escalate unsolved trouble calls to appropriate technical personnel based on established escalation criteria.

Troubleshoot user problems utilizing remote desktop access; assure account request validity within an assigned database; reset customer passwords and test account status to determine activity.

Operate, install, configure, test and perform minor repairs to district computer equipment, software and related peripherals; troubleshoot computer equipment and peripheral devices and report need for major repairs to appropriate personnel.

Provide instruction and assistance to District personnel in the operation and care of computer equipment, hardware and software; provide loaner equipment to staff members; assure equipment is joined to District network domain and receives district standard application inventory.

Perform upgrades on computer equipment and software as directed. Consult with vendors, service providers and technical support regarding purchase of parts, status of repairs and answers to software and hardware related questions.

Communicate with other departments and District personnel to coordinate activities and provide technical assistance. Drive a vehicle to various sites to conduct work; prioritize and respond to emergency service calls. Maintain a variety of records and reports related to computer repairs and inventory; update databases as necessary; process service requests and verify computer specifications.

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